Stars of HOPE® Box of HOPE

FAQs VERSION 3.0

What is Stars of HOPE®?

Stars of HOPE® is a unique disaster relief and community arts program that empowers children and families to transform communities impacted by tragedy through colorful art and messages of hope and healing.

Over 40,000 volunteers have painted inspirational words, messages, and designs on 1-foot wooden Stars of HOPE which have been hung from poles, fences, and trees in communities impacted by disaster worldwide. Stars of HOPE have lifted the spirits of millions of people and transformed 65 communities in 10 countries impacted by devastating acts of nature and tragic acts of violence – from Newtown, Connecticut to Katmandu, Nepal.

Stars of HOPE® operates as a joint project of New York Says Thank You Foundation and Groesbeck Rebuilds America. Stars of HOPE® is a registered trademark of New York Says Thank You Foundation, a global “pay it forward” service organization started in 2003 by the suggestion of a 5-year-old boy.

What is Stars of HOPE® Box of HOPE?

Stars of HOPE® Box of HOPE is a home-based, family service project that empowers children and adults to express their compassion and connect with people who are in need of HOPE in your own community, across the United States, or around the world.

Stars of HOPE® Box of HOPE empowers parents with the ability to teach their children about empathy, the importance of giving, and the power of words, expressions, and designs when expressing compassion.

Stars of HOPE® Box of HOPE contains everything you need to turn any family gathering – like a birthday celebration or holiday party – into a global “pay it forward” service event!

How does Stars of HOPE® Box of HOPE actually work?

It starts with a discussion with your child and three simple questions:

Question #1. WHO NEEDS HOPE? Is there someone in our community who needs a hope? A lonely senior citizen? A children’s hospital? A nursing home? Is there someone in the United States who needs hope? Did we see a story on TV about a natural or man-made disaster like a tornado or a shooting? Is there someone in the world who needs hope? Earthquake. Refugees. Plane crash?

Next, challenge your children with this question:

Question #2. WHAT ARE THE WORDS, EXPRESSIONS, OR DESIGNS THAT COULD PUT A SMILE ON SOMEONE’S FACE WHO IS IN NEED OF HOPE?

Rebuild. Don’t Give Up. Faith. Believe. We are with you.

Finally, discuss with your children:

Question #3. HOW CAN WE GET OUR PAINTED STARS TO SOMEONE WHO NEEDS HOPE? Can we take them there ourselves? Are we part of a faith or community group that has a local presence in the community we want to send them? Can we find an address on the Internet for a school, church, or fire station in the community we want to send our Stars of HOPE?

Then, it’s really simple. You PAINT and TAKE or SEND your Stars of HOPE to the unique recipient you chose in the community in need of hope by re-using your Box of HOPE. Once your family’s Stars of HOPE are displayed, they will become beacons of compassion for all to see.

To help you visualize this, please click here to see the beautiful Stars of HOPE® Family Guide. Once you see how easy and impactful this is, you will want to tell all your friends about Stars of HOPE!

What comes in my Stars of HOPE® Box of HOPE?

15 wooden stars, six 2-ounce bottles of colorful acrylic paint, 25 paint brushes of assorted widths and styles, the Stars of HOPE® Family Guide, and 1 custom, re-usable Box of HOPE which you can re-use to ship your painted Stars of HOPE to someone who needs HOPE!

I am having a party with 20 kids. Can I order more than 15 Stars and pay for the extra?

Unfortunately, no. At this time, we are only set up to fulfill orders based on one SKU item which  includes 15 stars, 6 bottles of paint, 25 brushes, and 1 custom, re-usable box. Plus, the paints are measured to make sure your kids can fully paint the 15 stars. You can always order two boxes and use the rest at another family get together, faith-group gathering, or corporate charity event.

I don’t need the paints and brushes. Can I just buy the Stars and the Box?

Nope. It all comes together as one package.

I want to do this at my school or church and need 100 stars or more. Can I order in bulk?

For bulk orders of 100 stars or more, please contact Jill@NewYorkSaysThankYou.org.

Can I order by phone or mail?

Yes. Please call 402-415-6109 during normal business hours to place an order over the phone via credit card.  You can also mail your check to:

New York Says Thank You Foundation
Stars of HOPE Box of HOPE
2576 Broadway Street #174
New York, NY 10025

What credit card/debit card payment options are available?

We accept all major credit cards including Visa, MasterCard, American Express, and Discover cards as well as MasterCard and Visa debit cards. Payments are processed by PayPal and will appear on your credit card statement as “THEHOPESHOP”.

When is my order processed?

All orders are processed within 24-48 hours from receipt, whether you order online, by phone or by mail.  Your credit card is charged at the time the order is placed.  Delivery is FREE. Please allow 4-6 weeks for delivery as our factory is constantly churning out Stars of HOPE to meet demand!

What will it cost me to have my order shipped to me?

Nothing!  Our shipping to you via UPS is FREE. If you choose to re-use the Box to send your painted Stars of HOPE to a community in need (as opposed to take them there and hang them yourself), remember you will incur a shipping charge at that time from the carrier you choose (UPS, U.S. Postal Service, etc.)

What delivery methods are available?

We currently ship exclusively through UPS.  If UPS does not deliver to your shipping address (like a P.O. Box), please contact us at Jill@NewYorkSaysThankYou.org

Can I order more than one Stars of HOPE® Box of HOPE?

Yes!  You can order as many boxes as you need.

Can I ship a Box of HOPE to more than one address when placing my order online?

Yes!  You can ship to multiple addresses at the time you place your order.

Do you ship internationally?

No. Plus once you ship internationally, you need all sorts of custom forms for the paints.

Why am I charged sales tax on Internet orders?

New York Says Thank You Foundation is registered with your state to collect sales or use tax and is required to collect state sales tax on all items purchased from, or shipped to New York, Iowa, and Pennsylvania.

Is part of my purchase a charitable donation?

Yes! $18.00 of the total purchase price will go directly to support our Stars of HOPE® volunteer program and New York Says Thank You Foundation. Your e-mail payment receipt will serve as your donation receipt and will confirm $18.00 is a charitable donation to New York Says Thank You Foundation via our tax-deductible 501c3. Our EIN # is 20-1554830.

How will I know you received my order?

When ordering online, you will receive an on-screen confirmation that your payment went through as well as an Order Number. You will also receive an e-mail confirmation of the order. Credit card charges are processed by PayPal and appear on your statement as “THEHOPESHOP.” If you order your Stars of HOPE® Box of HOPE by phone or mail, we will send an email receipt and confirmation as the order is taken by our representative.

When will I receive my order?

Please allow 4-6 weeks for delivery.

Can I pay extra to have it shipped quicker?

Nope.

What if Stars of HOPE® Box of HOPE is on backorder?

In the event our Stars of HOPE are on back-order, we will let you know up front on the order entry screen on your computer, or by phone if you call to place your order so you can decide what you would like to do. Occasionally we might be “baking a fresh batch of cookies” and have to wait for all the ingredients to come together – the stars, paints, brushes, boxes, etc.  If you place your order, and we are on back-order, we will notify you on the expected delivery time so you can decide if you are OK waiting or would like a refund.

How do I know when my Stars of HOPE® Box of HOPE ships?

You will receive an e-mail with your UPS tracking number once your order has shipped.

How do I track the status of my order?

Once you place your order, you will receive a payment receipt and confirmation that your order was received by us as well as a unique Order Number.  We will send your tracking details once your order has shipped.

Who do I contact if I have a question about my order?

If you have any questions about your order, please e-mail Jill@NewYorkSaysThankYou.org and we will try and respond as quickly as possible. If you would like us to contact you by phone, please let us know the best number and time to reach you.

My tracking information says my package was delivered, but I don’t have it. What do I do?

Verify the correct shipping address. Look for a notice of attempted delivery. Look around the delivery location for your package. See if someone else accepted the delivery. If the Box cannot be found, please e-mail Jill@NewYorkSaysThankYou.org we will work with the shipper to locate your package.

How do I return it if I don’t like it?

Honestly, we can’t imagine you won’t LOVE your Stars of HOPE and find it a meaningful and creative experience for you and your family. We will accept returns within 30 days if the Stars of HOPE® Box of HOPE and contents are complete and in original condition. You are responsible for the return shipping cost. After confirmation that the return criteria are met, your original purchase price will be credited back to you by the method by which it was purchased.

Please send returns to:
RETURNS – STARS OF HOPE/NYSTY
c/o Maple Logistics Solutions
704 Legionaire Drive
Fredericksburg, PA  17026

Please make sure to include your original receipt and Order Number so we can process your refund. Thank you.

I received my Box of HOPE, but some of the items are damaged or missing. Who do I contact?

Please send an e-mail to Jill@NewYorkSaysThankYou.org and ship your Box back to the above Returns address. We will issue you a full refund or send you another Box, whichever you prefer.

Can I send the stars back to you when we're done for YOU to send them to someone who needs Hope?

NO! This whole exercise is to challenge your children, family, and friends to make a difference in the world and figure out WHO needs hope, WHAT are the words, messages, and designs that can lift their spirits, and HOW you can get them there!

Plus we have some “hints” on Page 6 of our Stars of HOPE® Family Guide how you can find an address in minutes for any place in the world where you would like to send HOPE.

How can I share my pictures?

You can post pictures from your Stars of HOPE® Box of HOPE painting event to the Stars of HOPE USA Facebook page at www.Facebook.com/starsofhopeusa

Welcome to the Stars of HOPE family!